Business SOS
Paul Avins

Business SOS: 173 Proven, Fast-acting Strategies to Take Your Business from Surviving to Thriving (Paperback)

Key facts: Use just 20% of the tips in this book and your business will move forward, use them all and watch out!

Raving Fans
Ken Blanchard

ISBN: 0 688 12316 3
Having gained your customers, changing them to Raving Fans is a step further.

This book shows what a customer really wants, how to set up effective systems and explains how service provides a competitive edge. All in a simple story.

Eat That Frog!
Brian Tracey

How to get over the hurdle of doing the tasks that appear unpleasant: eat the ugliest ones first.

Directional advice.

E-myth Revisited
Michael E Gerber

ISBN: 088730 728 0

The stats for businesses failing in the first 2 years is around 80%. Suggestions on how to avoid being one of those who go to the wall, are explained in a easy to understand story.

This book is viewed as the manual for TPM.

The Four Obsessions of an Extraordinary Executive
Patrick Lencioni

ISBN: 0 7879 5403 9

The focus of Lencioni is the leader’s crucial role in building a healthy organization.

And the 4 obsessions: build and maintain cohesive leadership team, create organizational clarity communicate organizational clarity and reinforce this through systems. Set as a tale of two different companies.

Time to Think
Nancy Kline

ISBN: 0 7063 7745 1

Most people think they listen well, but they rarely do – not on the level Nancy talks about.

Relevant for blue chip companies developing high powered teams to individuals with a focus on personal growth. Gets you to stop and really listen!

Don't Make Me Think
Steve Krug

If you are planning an ecommerce web site, this is essential reading : short chapters, examples to compare and a refreshing read without jargon.